TO CONTACT US
Please email us at help@authentic-ireland.ie for any questions.
ALL OF OUR FREQUENTLY ASKED QUESTIONS ARE LISTED HERE BELOW
Do I have to pay customs charges if I’m ordering from the UK?
Yes — if you're based in mainland UK (England, Scotland, or Wales), customs duties may apply when your order arrives.
These fees are not included in your order total and are charged by the courier before delivery. If you do not pay the customs charge, the parcel will be returned to us, and shipping and handling fees will be deducted from your refund.
If you're in Northern Ireland, no customs charges apply and your order will be delivered as normal.
HOW DO I MAKE A RETURN?
Head over to our self-serve returns, login and select the order you want to return. https://authenticireland.returnscenter.com/
HOW LONG IS DELIVERY?
Delivery in Ireland & Northern Ireland takes 2-4 working days as stated at checkout before you order.
International orders can range from 3-7 working days depending on your region.
how can i find out if something is going to restock?
You can go to the out-of-stock product on our website, and then select
'remind me when back in stock'
IS EVERYTHING REAL?
Everything on our website is 100% Authentic as our name suggests.
