Returns

At Authentic Ireland, we want you to be happy with your purchase. If something is wrong, we will do our best to make it right. Please read the below carefully before initiating a return.

HOW TO RETURN

All returns are handled through our returns portal. To get started:

Once your request is approved, you will receive a confirmation email with further instructions.

ELIGIBLE RETURNS

To be eligible for a return, items must meet the following:

  • Return initiated within 14 days of receiving the order
  • Unused and in resellable condition
  • In original packaging with all tags intact

NON-RETURNABLE ITEMS

The following cannot be returned:

  • Gift cards
  • Worn, used, or washed items
  • Orders returned outside of the 14 day returns period

DAMAGED OR FAULTY ITEMS

If you receive a faulty or damaged item, please contact us within 7 days of delivery at help@authentic-ireland.ie. Any communication received after 7 days will not be eligible under our faulty or damaged item process and will fall under customer wear and tear.

EXCHANGES

We allow exchanges through our returns portal. Whether you need a different size or a different item, you can initiate this at authentic-ireland.ie/pages/return-portal.

RETURN SHIPPING

We provide a return label through our returns portal to make the process as easy as possible. Please note that the cost of the return label is deducted from your refund if you are requesting a refund to your original payment method. If you are exchanging an item, opting for store credit, or returning a faulty product, the return label cost will be covered depending on the nature of the issue.

If you choose to arrange your own return shipping, please ensure it is sent with a trackable method as Authentic Ireland is not liable for items lost in transit on the way back to us.

Please also note that returns are first received at our third-party logistics centre before being processed by us. This means your tracking may show as delivered before we have had a chance to inspect and process your return. Please allow a little extra time for this step — we appreciate your patience.

REFUNDS

Once your return is received and inspected, you will be notified by email of the outcome. If approved, your refund will be processed within 5–7 working days. Refunds are issued to the original payment method or as store credit.

Please note: Tickets purchased for any tournament, padel tournament, or other event are strictly non-refundable.

FURTHER QUESTIONS

If you have any questions about your return or refund, please contact us at help@authentic-ireland.ie.

This returns policy is subject to change at any time without prior notice. By making a purchase from Authentic Ireland, you agree to these terms.